Returns, Exchanges and Refunds Policy

Spartzy strives to ensure all customers are happy with their purchases. We understand that sometimes you may want to exchange or return an item bought online. We offer a 14-day Returns, Refund or Exchange from the date of delivery, provided the merchandise is in its original and sellable condition with original invoice. All details on how to Return or Exchange an item bought online can be found below. If you need any further help, please email us at customercare@spartzy.in and we will be delighted to help.

The following Returns Policy only applies to online purchases made through www.spartzy.in

  1. Returns are accepted within 14 days from the day you receive your order.
  2. Any merchandise that is returned is inspected by our team and refunded or exchanged accordingly.
  3. Sports bra, Swimwear, Undergarments and Socks cannot be returned.
  4. Items marked as Sale are Final Sale and cannot be returned but can be exchanged for a different size, subject to availability. 
  5. Any items bought from Spartzy website with a coupon code or other third party offers are not eligible for a Refund. However, they can only be Returned for an Exchange.
  6. Returns must be unworn, unaltered, and unwashed with all tags attached.
  7. When sending a return, the parcel is your responsibility until it reaches us. Always retain "Proof of Postage" until we have received your item and actioned the refund or exchange. This will be needed in the event of a problem getting the products back to us. Spartzy will not be responsible for non-delivery or loss of returned goods.
  8. Refunds of payments made via Cash on Delivery will be done by online transfers. An email form will be sent to the customer requesting bank account details to enable us transfer the refund amount. 
  9. Refunds are only applicable to cost of product. 
  10. Return shipping charges are non-refundable unless the goods are found to be Faulty.
  11. For part Refund(s) of items bought together on promotional offer or on special deals, the original amount paid will only be refunded and we may charge you an additional amount for postage costs if a reduced postage cost was part of the promotional offer.
  12. Refund requests on purchases made via other marketplaces, third-party affiliates or any website other than www.spartzy.in must be directed to the appropriate retailer or website.

 

DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED

 

  1. Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 14 days from the day you receive your order using the filled in Returns Form along with original Sales Invoice. 
  2. Returns must be unworn, unaltered and unwashed with all tags attached intact.
  3. Exchange or Replacement of Faulty Items: If you want to EXCHANGE or REPLACE any faulty/defective/incorrectly packed or wrongly shipped items, we’ll simply send you the correct item(s) free of cost. We’ll also refund the postage costs you incur while returning the faulty or incorrect item(s) back to us. We are only able to exchange items for the same product. If you request an Exchange for an item which is more expensive than your returned item, your order will be refunded and you will need to place a new order for your desired product.
  4. Full Refunds of Faulty Items: REFUNDS of any faulty/defective/incorrectly packed or wrongly shipped items will be credited to your original method of payment including the cost of items, the initial delivery costs and the cost of returning the goods to us. We will notify you of your refund via e-mail and process the refund due to you as soon as possible and in any case within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. In the case of nationalized banks, a delay can be expected for the refund to be visible in the account. 
  5. Any exchange or returns for reasons other than the above, the shipping charges if any, will not be refunded.

 


How To Return An Item

  1. To return any item(s) firstly print and complete the Returns Form stating clearly the reason for return and whether you require a refund or exchange. You can also download and save it to complete later.
    Download Returns Form
  2. Enclose the completed form with the original invoice and unwanted items in sellable condition. Sellable conditions imply that apparel(s) is unworn, unwashed, undamaged, without any stains or marks and still intact with the original tags and packaging. When trying on apparel or garments, we request not to remove the original tags and that you are not wearing any fragrance or deodorant that may leave a scent or mark. Any sign of usage, scent (including deodorant), animal hair or apparels without the original tags intact will result in the exchange or refund request being rejected.
  3. We recommend that you send your returns via a tracked delivery service and retain your proof or postage. The returns address is: 
 
SPARTZY Customer Returns c/o
Ascendere Athletica Pvt. Ltd. 
12 Reign Plaza, 
Bhd. Dhanvel Apts.,
Gotri Main Road
Vadodara, Gujarat
390 021

 

 

Refund FAQs

To return any item(s) please print and complete the Returns Form stating clearly the reason for return and whether you require a refund or exchange. Enclose the completed form with the unwanted items in saleable condition. We recommend that you send your returns via a tracked delivery service to the below returns address:

SPARTZY Customer Returns c/o
PFE Express Ltd.
Lion Mill, Fitton Street,
Royton
Oldham
OL2 5JX
United Kingdom

If you need any help regarding returns please see our detail Returns and Refunds policy. If you are still in doubt, please feel free to email us at customercare@spartzy.com or contact us using the  online form.

Sellable conditions imply that apparel is unworn, unwashed, undamaged, without any stains or marks and still intact with the original tags and packaging. When trying on Spartzy apparels, we request not to remove the original tags and that you are not wearing any fragrance or deodorant that may leave a scent or mark. Any sign of usage, scent (including deodorant), animal hair or without the original tags intact will result in the exchange or refund request being rejected.

For any faulty items or wrong items sent to you, we will refund you the cost of postage. Please retain your proof of postage to obtain a refund on postage costs. For non-faulty items that you would like to return or exchange, the customer will be responsible for the postage costs. Please read our full Returns and Refunds policy here.

We understand that sometimes you may change your mind. We are happy to offer exchanges or offer a suitable alternative depending on stock availability. For exchanging a faulty product, we would offer free shipping on the replacement product as well as refund the cost of sending the faulty goods to us.  Please read our full Returns and Refunds policy here.

Absolutely yes. We offer International Refunds and Exchanges too. For faulty and damaged International Orders, we offer full a refund. We offer exchange for the like-for-like order, i.e. same size, same design, and the same colour. In case the same like-for-like item is not in stock, we will get in touch with you to discuss a suitable option preferred by you. You must contact us within 14 calendar days from the day you receive your order and send us back the faulty goods with completed Returns Form within 14 days from notification date.  Spartzy does not accept responsibility for any item lost on return. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

Generally, refunds are processed as soon as possible after receiving the goods back from you in satisfactory condition and within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund. If for any reason, we cannot refund via the original payment method then we will contact you to arrange a suitable solution. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 10 days.

Refunds can be different if the returns are only part of the full order or items bought on sale or for international order where there will be the difference due to the daily exchange rate or due to deduction of delivery costs because of part of returns.

Proof of Purchase is necessary but under certain unforeseen circumstances, we may still be able to help you with your returns and refunds if you contact us within 14 days of your order delivery date. Please contact us at customercare@spartzy.com or via our Online Contact Form for a quick response. We will get in touch with you to discuss your situation and offer the best possible solution.

We request to contact us as soon as you get your orders delivered to discuss returns and refunds in case you are not completely happy. We understand that under exceptional circumstances this may not be possible. Please contact us at customercare@spartzy.com or via our Online Contact Form and we will get in touch with you to discuss your situation and offer the best possible solution.

For gifted items, we generally do not offer refunds unless the refund amount goes on to the purchaser’s card directly. Returns and Refunds policy is still applicable.

For Faulty and Damaged International Orders, we offer full refund if we are notified within 14 calendar days from the day you receive your Faulty order and send us back the faulty goods with completed Returns Form within 14 days from notification date. Once we receive your goods with all tags and packaging intact, we will process your Refunds. Spartzy does not accept responsibility for any item lost on return. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of postage. Generally, refunds are processed as soon as possible after receiving the goods back from you in satisfactory condition and within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund. If for any reason, we cannot refund via the original payment method then a cheque will be raised to the billing address on the order.

For Faulty and Damaged International orders, we offer replacement for the like for like order, i.e. same size, same design and the same colour. You must contact us within 14 calendar days from the day you receive your Faulty order and send us back the faulty goods with completed Returns Form within 14 days from notification date. Once we receive your goods with all tags and packaging intact, we will process your Replacement order. Spartzy does not accept responsibility for any item lost on return. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. In case the same like for like item is not in stock, we will get in touch with you to discuss a suitable option preferred by you.

All our orders are send by Tracked Delivery. Generally, it is your responsibility to ensure someone is present at home and has permission to sign for the goods on your behalf. In case a delivery was not made to your delivery address, please contact us immediately with your Order Reference at customercare@spartzy.com or via our Online Contact Form for a quick resolution. If the fault is found to be at our end or our delivery service providers’, we will refund you as per our Returns and Refunds policy.

Proof of Purchase is necessary but under certain unforeseen circumstances, we may still be able to help you with your returns and refunds if you contact us within 14 days of your order delivery date. Please contact us at customercare@spartzy.com or via our Online Contact Form for a quick response. We will get in touch with you to discuss your situation and offer the best possible solution.

We request to contact us as soon as you get your orders delivered to discuss returns and refunds in case you are not completely happy. We understand that under exceptional circumstances this may not be possible. Please contact us at customercare@spartzy.com or via our Online Contact Form and we will get in touch with you to discuss your situation and offer the best possible solution. In some situations, we may charge a restocking fee of 30% of the order value.

Refunds can be different if the returns are only part of the full order or items bought on sale where there will be the difference due to the deduction of delivery costs because of part of returns.

Generally, refunds are processed as soon as possible after receiving the goods back from you in satisfactory condition and within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund. If for any reason, we cannot refund via the original payment method then a cheque will be raised to the billing address on the order. Spartzy does not accept responsibility for any item lost on return. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting